Maintenance & refreshes
24/7 emergency response · Ontario
On site within 4 hours. Any hour.
For retail program clients: when something creates a safety risk or stops a store from trading, call. Dispatch runs 24/7, including statutory holidays, and a crew is on site within 4 hours.
Priorities
Three tiers. You set the priority.
Safety risk, or the site can't trade. Dispatch runs 24/7, including statutory holidays.
Operations impaired, no safety risk.
Scheduled repair, planned into your next overnight window.
What happens when you call
From the call to closeout.
1. Call dispatch
Site, issue, site contact and any work order or PO number. Emergencies by phone, never email.
2. Crew dispatched
A crew is on site within 4 hours, with the right trade for the problem.
3. Make safe
Hazard contained and the site made safe to trade. Permanent repair priced if it exceeds your NTE.
4. Close out
Before-and-after photos, check-in and check-out, and invoicing in your required format.
Typical emergency calls
What we get called out for.
Self-performed where we can, and managed through vetted trade partners where it needs a specialist. The work order closes with us either way.
- Storefront glass and doors
- Lighting failures
- Exit and emergency lighting
- Water leaks and plumbing
- Refrigeration
- HVAC
- Electrical
- Roof leaks
- Flooring trip hazards
- Ceiling and drywall damage
FAQ
Emergency response questions.
What's your emergency response time?
On site within 4 hours for anything that creates a safety risk or stops a site from trading. Dispatch runs 24/7, including statutory holidays.
Do you work on statutory holidays?
Yes. Retail trades through the holidays, so emergency response runs as normal.
Should I email or call for an emergency?
Call 226-894-2661. Email is for urgent and routine work orders at dispatch@marlicon.ca.
How do you handle NTE limits on an emergency?
We work to the not-to-exceed limit set on the work order. If the scope turns out to exceed it, we stop and come back to you with a revised number rather than proceeding.
Do you respond outside Southern Ontario?
Our crews are based in Southern Ontario. We cover the rest of the province — and other provinces on multi-site programs — through a managed network of vetted regional partners.
Save the number before you need it.
24/7 dispatch, including statutory holidays: 226-894-2661.